Frequently asked questions
Here you can find answers to the most frequently asked questions, offering clear explanations and helpful guidance designed to save you time and make things easier to navigate.
What is the payment policy?
20% of the booking amount is due at the moment of booking.
The remaining 80% of the booking amount is due at least 30 days before the check-in.
What payment methods are accepted?
Card payment and bank transfer are accepted, except for last-minute reservations, i.e. for reservations within 30 days before arrival, where payment is only possible by bank transfer.
What is the cancellation policy?
If the reservation is cancelled or modified at least 30 days before arrival, and after the reservation is confirmed and fully paid, 20% of the total price is not refundable while the 80% will be refunded.
If cancelled or modified later than 30 days or in case of no-show, the total price of the reservation is not refundable.
Do I have support when booking accommodation?
Of course, should you have any questions when booking your desired accommodation, please feel free to contact us. We will be happy to answer all your questions.
What if I have a complaint during my stay?
If you have any complaints during your stay, please do not hesitate to contact us. It is up to us to find the best solution as soon as possible to ensure you have a pleasant stay.
